Return & Exchange Policy

Thank you for shopping at vinadc.com. We value your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the conditions below.

1. Return Eligibility

To be eligible for a return or exchange:

Items must be unused, unworn, unwashed, and in original condition.
All original tags, packaging, and shoe boxes (if applicable) must be included.
Return request must be made within 7 days of receiving your order.
Only regular-priced items are eligible for return; final sale or clearance items are not refundable.
Returns must be accompanied by proof of purchase (order number or invoice).

2. Items Not Eligible for Return

We are unable to accept returns or exchanges for the following:

Items marked as Final Sale or Clearance.
Items that have been used, worn, washed, damaged, or altered.
Socks, undergarments, or accessories (for hygiene reasons).
Products returned without original packaging or missing tags.

3. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

Contact our customer support team at support@vinadc.com within 7 days of delivery.
Provide your order number, item(s) you wish to return, and the reason for the return.
Wait for confirmation and return instructions from our team before sending the item.
Ship the item to the address provided, using a trackable shipping method.

Please note: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.

4. Exchanges

If you need to exchange an item for a different size or color (if available):

Follow the same process as outlined above.
Exchanges are subject to stock availability.
If the item is unavailable, we will offer a store credit or refund per your preference.

5. Refunds

Once your return is received and inspected:

We will notify you via email whether your return has been approved.
If approved, your refund will be processed to the original method of payment within 7–10 business days.
Original shipping fees are non-refundable.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 3 days of delivery at support@vinadc.com with clear photos. We will arrange for a replacement or refund at no additional cost.

7. Contact Information

If you have any questions about our return or exchange process, please contact us:

VinaDC Co., Ltd
1001 S Main ST, STE 600
Kalispell, MT, 59901-5635
Phone: +1 (325) 275 0339
Email: support@vinadc.com
Website: www.vinadc.com

Thank you for shopping with VinaDC. We appreciate your trust and look forward to serving you again.